Frequently Asked Questions
Everything you need to know about our premium hair accessories and apparel.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping can take between 7-14 business days depending on your location and local customs processing.
What is your return policy for hair accessories?
For hygiene reasons, we can only accept returns on unworn and unopened items in their original packaging within 30 days of purchase. Please contact our support team to initiate a return.
Are your hair care products made with natural ingredients?
Yes, our Dreadlocks signature care line is formulated with 100% organic oils and plant-based ingredients specifically designed to maintain the health and integrity of your locks.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How do I know which size headwear to buy?
Each product page includes a detailed size guide. Our tams and wraps are designed with high-elasticity fabrics to accommodate various lock volumes, from starter sets to floor-length styles.
Can I track my package after it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.